At Santa Rosa Sober Living (“we,” “us,” or “our”), we value the privacy of individuals who interact with our home, website, and related services (collectively, the “Services”). This Privacy Notice explains how we collect, use, disclose, and protect personal information of individuals who use or interact with our Services (“you” or “your”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described in this Privacy Notice.
Personal information is information that identifies or could reasonably be used to identify an individual. Personal information does not include de-identified, anonymized, or aggregated information that cannot reasonably be linked to a specific individual.
We may collect personal information directly from you and, in limited cases, from third parties, as described below.
Registration and Intake Information
If you inquire about residency, apply for housing, or become a resident, we may collect personal information such as your name, date of birth, email address, phone number, mailing address, emergency contact information, employment status, and other information reasonably necessary to determine eligibility for residency or to administer our housing services.
Communications
If you contact us directly by phone, email, text message, website form, or in person, we may collect and retain the information you provide, including the contents of your communications and any attachments or forms you submit. This information is used to respond to inquiries, provide services, and maintain appropriate records.
Events and Meetings
If you participate in on-site or virtual meetings, workshops, orientations, or community activities hosted or facilitated by Santa Rosa Sober Living, we may collect limited information relevant to participation, such as attendance records or contact details.
User-Provided Content
If you voluntarily submit testimonials, reviews, feedback, or other content, that information may be shared publicly if you have consented to such use. You are not required to submit public content to reside at Santa Rosa Sober Living.
Payment Information
If you make payments to Santa Rosa Sober Living, we may collect limited payment-related information necessary to process transactions, such as payment method type, transaction dates, and payment amounts. We do not store full credit or debit card numbers. Payment processing is typically handled by third-party payment processors who maintain their own privacy and security practices.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including your IP address, browser type, device type, operating system, pages viewed, and approximate location. This information is used for website functionality, security, and basic analytics.
How We Use Your Information
We use personal information for purposes including, but not limited to:
How We Share Information
We do not sell personal information. We may share personal information only in limited circumstances, including:
Confidentiality and Health-Related Information
Santa Rosa Sober Living is a peer-supported recovery residence, not a licensed treatment facility. While we are not a healthcare provider under HIPAA, we treat all sensitive and recovery-related information with strict confidentiality and limit access to authorized personnel only.
Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be 100% secure.
Your Choices and Rights
You may request to review, update, or correct your personal information by contacting us directly. Certain information must be retained for legal or operational reasons and may not be deleted immediately upon request.
Retention of Information
We retain personal information only as long as reasonably necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce agreements.
Children’s Privacy
Our Services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our website or made available upon request. Continued use of our Services after updates constitutes acceptance of the revised Privacy Notice.
If you have questions about this Privacy Notice or our privacy practices, please contact:
Santa Rosa Sober Living
Email: Contact@SantaRosaSoberLiving.com
Phone: +1 254-244-2548
Address: 1005 Santa Rosa Dr. Killeen, TX 76541
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